Launch
future propositions

We apply design methods to craft innovative businesses that navigate technological disruptions.

Combining AI and Design within the world’s largest Online Marketplace

OLX

A collaborative innovation lab combining data science and design to develop future-proof, human-centred solutions with AI at its core.

We are your partner to

  • Boost the overall NPS score
  • Reduce costs by improving your customer experience
  • Create loyal customers while reducing the customer churn

Proven results

Read our blog about navigating global trends

Koos’ toolbox

Take a deep dive into our design approach.

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Brand Strategy

Design experiences that fit and strengthen your brand and let your brand shine.

Value Proposition

Connect user needs to the services you offer and your business will bloom.

CX Vision & Strategy

A strong purpose and framework to align initiatives and energise your team.
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Enough reading,
Let’s talk.

We are here for a reason.

Get in touch

Marieke Maas

Our Business Developer expert in the field of service design and CX management who believes a positive attitude can save the world.
Send Marieke an email

Mariana Ribeiro

Our service designer passioned about big problems and making sense of complexity while making the world a better place.
Send Mariana an email

Let’s team up

Launch future propositions

Innovation thesis

Strategic market research

Business model design

Venture building

Experiment design

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Design human experiences

Service Design

Customer research

Customer Journey & blueprints

Digital strategy

Digital product design

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Build innovative organisations

Vision & strategy

Innovation framework

Training & capability building

Organisational design

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